Frequently Asked Questions
Why should I choose Australian opal jewelry from The Hileman Collection?
Our Australian opal jewelry is handcrafted using top-quality natural opal from Australian opal mines. We pioneered using Australian opal for inlay rings and jewelry in the early 1980's. We are the Australian opal jewelry experts with over 43 years of experience working with opal jewelry and over 51 years of inlay jewelry experience.
What makes The Hileman Collection's Australian opal jewelry special?
Our Australian opal jewelry is crafted with care and precision using only the finest Australian opal available. Every piece of opal is carefully cut to maximize its fire and play of color. Outstanding opal and superior craftsmanship combined with timeless designs make Australian opal jewelry by The Hileman Collection a great choice for building your opal jewelry collection.
Where do you get the amazing opal for your opal inlay jewelry?
All of the opal inlaid in our opal jewelry is sourced from various Australian mining areas. Some of our favorites are Mintabie, Andamooka, Coober Pedy, Lightning Ridge and Lambina. Learn more about Australian opal on our Opal Information Page.
What type of Australian opal is used in your opal inlay jewelry?
Most of the Australian opal used in our jewelry is classified as crystal opal. We occasionally use some semi-black opal from Lightning Ridge in bracelets and large necklaces. We do not use opal doublets or triplets in our opal inlay jewelry. All of our inlay is solid sections of natural Australian opal.
What is the difference in "Fire Opal" and Australian opal?
"Fire Opal" is a term that we are hearing more and more often from our customers. It's a little confusing or misleading because "Fire Opal" technically refers to Mexican Fire Opal. Mexican Fire Opal is typically found in red and orange hues and is not as hard or as stable as good Australian opal. Because high quality Australian opal can be described as having great "fire" when it flashes bright blues, greens, reds or oranges and more, many people have started to label fiery Australian opal as "Fire Opal". The term probably makes some Australians cringe but it is becoming commonplace in America. "Fire Opal" can have several meanings so make sure to follow up with details of the colors you expect in your opal jewelry if describing the opal as "Fire Opal" so there are no disappointments or miscommunications.
Where can I buy Australian opal jewelry by The Hileman Collection?
At this time, you can only purchase Australian opal jewelry by The Hileman Collection directly through our websites or at select authorized retailers. We do not have a brick and mortar retail shop in Phoenix, but do have a retailer nearby in Sedona, Arizona.
How do I choose the right size for my ring?
Choosing the perfect ring size is essential for your comfort and satisfaction. We recommend visiting a local jeweler to get your finger sized accurately before placing your order. Please note that rings ordered in sizes other than the sample size mentioned in the description are considered made to order and are not eligible for return. Your happiness is our top priority, so take the time to ensure the right fit! Read our blog post with tips about how to get an accurate ring size.
What is your return policy?
We want you to love your opal jewelry purchase! If you need to return a stock item (like bracelets, earrings, pendants, or necklaces), please notify us within 14 days of purchase. Unfortunately, special order rings, made to order (in your size) and custom designs are not eligible for return. Remember, jewelry items must be in new condition to qualify for a refund. Your satisfaction is our mission, and we’re here to help you through the process!
How do I exchange a defective or damaged jewelry item?
If you receive an item that is defective before being worn or damaged during shipment, we will gladly repair it or replace it! Simply reach out to us, and we’ll work with you to ensure your new jewelry meets our high-quality standards. Please note that if damage occurs during shipment, be sure to save the box and notify us immediately so we can initiate an insurance claim for damages.
What shipping options do you offer?
We strive to make your shopping experience as smooth as possible! Shipping options will be provided in the shopping cart at checkout, and we will ensure that your beautiful jewelry is packaged securely so it arrives safely. If you need to return an item, please remember that you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return arrives safely.
Can I customize my opal jewelry piece?
Absolutely! We love creating unique Australian opal jewelry designs that reflect your personal style. If you have a specific design in mind or would like to customize one of our existing pieces, please reach out to us. Our team is passionate about bringing your vision to life and creating a piece that you will cherish forever! Read more on our Custom Jewelry Page.
How can I contact customer support?
Your experience matters to us! If you have any questions or need assistance, feel free to reach out to our customer support team via email at info@thehilemancollection.com or call us at (623) 518-6588. You can also use our contact form if that's more convenient. We’re here to help you with any inquiries or concerns you may have, and we look forward to hearing from you!